Attempted a wire transfer (cash deal). Victor in finance failed to complete the wire instructions after nearly 24 hours. Demanded my 10 grand deposit and walked. This dealership wants your credit information probably to sell. They obviously aren’t interested in cash. Take your business elsewhere, not worth the time or effort

Purchased a vehicle in December for cash and to this day 8/11/23 I still haven’t received my title. Apparently the dealership sent it to Wells Fargo by mistake thinking it was a financed deal. Now 8 months later, I had to have my attorney go after the dealership but now they won’t answer emails or phone calls to even let us know what is going on. Super shady dealership and I would never recommend this place to anyone.

We found a truck we wanted to purchase. I spoke with Paulina, I told her we would only pay MSRP. She agreed to MSRP. We filled out their credit app and went through the approval process. Paulina called me after and told me there is a 20K markup on the vehicle we wanted, but it was negotiable. We would never have had her run our credit if we knew the price was going to be over MSRP. Paulina back peddled and said she told me it was negotiable and she never agreed to MSRP. It’s all a lie. Now we will have a bad mark on our credit because we will more than likely have to apply for a loan on a different vehicle. This is bad business, I would stay away from this dealer. Morgan Hill ford will give you msrp on any vehicle they have. That fact alone Napa ford would charge 20K over msrp is a red flag, but running peoples credit then going back on you agreed on is shady

The dealership owes me almost $7000 since March 2022 for their duplication of service warranties that they tried to get me to pay for that are already covered under the basic bumper to bumper and 75000 mile service agreements. And they won't credit my account. I think there is some intentional fraud going on among the sales people. The vehicle also had 360 miles on it when I picked it up even though the delivery invoice said 19.

Great experience purchasing my first electric car. Nobody in the north bay had a Mustang Mach E except Napa had a four Erin answered my call and we met the next morning. I believe she came in a couple hours early to meet me. She also came in on her day off to finalize the sale. Great work ethics. Thank you Erin and the rest of the team. I love my new Mach E. Laurie

My 95 year old father was simply trying to buy out the lease on his Lincoln. Should be simple but after several calls to the manager, Peter Haines it was obvious he wanted the car and put up all sorts of roadblocks. Finally my father, fed up, took the car into the dealership with the intention of buying a new car. There were no cars on the lot and he was told it would be 6-9 months before a new car was available. He once again asked to buy out the lease. Mr. Haines insisted that he pay for a inspection, on a car he wanted to purchase. We called Ford National Leasing and they said this was not necessary but after waiting over 3 hours my poor father wanted nothing but to get out of that dealership! He paid the ridiculous inspection cost and now owns the car. I know things are difficult in the automobile business but to treat a 95 year old man this way is shameful. Shame on you Peter.

The finance manager lied to me about a document I was signing when I bought the new car. The form he had me sign cost me $499 even though I told him that I did not want any warranties or extras. This dealer does not do business in an ethical manor.

Terrible dealership, ordered & received vehicle with damage, dealership will not take responsibility. Giving all evidence to attorney since I am getting the run around from the sales manager and CEO, buyer beware!!

Great dealership & fabulous service department! Problem resolved car returned after wash & vacuum. Love that I bought my car here & highly recommend this dealership to anyone within @ 50 mile radius

Went in to get car serviced. There something wrong with one side of front wheel concerning the brake system or axles. kind of loud sqeaking sound, dealership didnt not find anything wrong. heard sqeaking almost immidiatly after leaving dealership. Seems like whenever some part around wheel gets warmed up, something's wrong

The change to using Lyft rather than shuttle was essentially in-noticeable. Was told more economical for dealer to use Lyft/Uber than enlist employees at greater cost

Worst experience ever. Service manager unprofessional at best. I have never in 63 years sued anyone this dealership will be the exception. You are warned!

Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout the process. KC Carpenter, took us for a test drive and then guided us through the buying process. The car was competitively priced. Thanks to all the staff for helping us to a great experience. Highly recommended.

I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the best of the bestesss out there..will recommend this Dealership to everybody who needs to purchase from their Used nd New inventory .

I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional. Ready to assist throughout the whole purchasIng process. Dina had been excellent with her customer service skills. The every member of the team that assisted me was a pleasure to work with. Dina is an asset to Napa Ford Lincoln, the Ford company and her clients.