Customer Testimonials
Attempted a wire transfer (cash deal). Victor in finance failed to complete the wire instructions after nearly 24 hours. Demanded my 10 grand deposit and walked. This dealership wants your credit information probably to sell. They obviously aren’t interested in cash. Take your business elsewhere, not worth the time or effort
Purchased a vehicle in December for cash and to this day 8/11/23 I still haven’t received my title. Apparently the dealership sent it to Wells Fargo by mistake thinking it was a financed deal. Now 8 months later, I had to have my attorney go after the dealership but now they won’t answer emails or phone calls to even let us know what is going on. Super shady dealership and I would never recommend this place to anyone.
We found a truck we wanted to purchase. I spoke with Paulina, I told her we would only pay MSRP. She agreed to MSRP. We filled out their credit app and went through the approval process. Paulina called me after and told me there is a 20K markup on the vehicle we wanted, but it was negotiable. We would never have had her run our credit if we knew the price was going to be over MSRP. Paulina back peddled and said she told me it was negotiable and she never agreed to MSRP. It’s all a lie. Now ... Read More DealerRater - Jun 11, 2023
The dealership owes me almost $7000 since March 2022 for their duplication of service warranties that they tried to get me to pay for that are already covered under the basic bumper to bumper and 75000 mile service agreements. And they won't credit my account. I think there is some intentional fraud going on among the sales people. The vehicle also had 360 miles on it when I picked it up even though the delivery invoice said 19.
Great experience purchasing my first electric car. Nobody in the north bay had a Mustang Mach E except Napa had a four Erin answered my call and we met the next morning. I believe she came in a couple hours early to meet me. She also came in on her day off to finalize the sale. Great work ethics. Thank you Erin and the rest of the team. I love my new Mach E. Laurie
My 95 year old father was simply trying to buy out the lease on his Lincoln. Should be simple but after several calls to the manager, Peter Haines it was obvious he wanted the car and put up all sorts of roadblocks. Finally my father, fed up, took the car into the dealership with the intention of buying a new car. There were no cars on the lot and he was told it would be 6-9 months before a new car was available. He once again asked to buy out the lease. Mr. Haines insisted that he pay for a inspection, ... Read More DealerRater - Nov 12, 2021
The finance manager lied to me about a document I was signing when I bought the new car. The form he had me sign cost me $499 even though I told him that I did not want any warranties or extras. This dealer does not do business in an ethical manor.
Terrible dealership, ordered & received vehicle with damage, dealership will not take responsibility. Giving all evidence to attorney since I am getting the run around from the sales manager and CEO, buyer beware!!
Great dealership & fabulous service department! Problem resolved car returned after wash & vacuum. Love that I bought my car here & highly recommend this dealership to anyone within @ 50 mile radius
Went in to get car serviced. There something wrong with one side of front wheel concerning the brake system or axles. kind of loud sqeaking sound, dealership didnt not find anything wrong. heard sqeaking almost immidiatly after leaving dealership. Seems like whenever some part around wheel gets warmed up, something's wrong
The change to using Lyft rather than shuttle was essentially in-noticeable. Was told more economical for dealer to use Lyft/Uber than enlist employees at greater cost
Worst experience ever. Service manager unprofessional at best. I have never in 63 years sued anyone this dealership will be the exception. You are warned!
Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout the process. KC Carpenter, took us for a test drive and then guided us through the buying process. The car was competitively priced. Thanks to all the staff for helping us to a great experience. Highly recommended.
I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the ... Read More DealerRater - Sep 6, 2017
I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional. Ready to assist throughout the whole purchasIng process. Dina had been excellent with her customer service skills. The every member of the team that assisted me was a pleasure to work with. Dina is an asset to Napa Ford Lincoln, the Ford company and her clients.
We stopped in to look at new vehicles and like to do our best by shopping locally. The sales person was very nice and very helpful. I believe his name was Jeffrey. That was as good as it got. Once the used car manager was involved it went down hill fast. The manager made some very inappropriate statements about me and one of the other salesmen tried to shut the door before I could hear it all. One salesmen said "you can't say that". We are all very busy and have a lot of work to get ... Read More DealerRater - Feb 7, 2017
Despite initial misunderstandings, Napa Ford Lincoln have gone above and beyond to making our deal as amicable an experience for us both as possible. My hat is off to them. Thanks to you all at Napa Ford Lincoln.'
Walked inside needing a car, met a series of problems, but for edith and glens people it was no trouble at all. When you walk into a building one your unfamiliar with and those who are there not only offer there services however they sacrifice their time and even at the cost of missing meals- it is quite humbling. Believe when i say they are the ipitome of what it means to sell cars- im so accustomed to the oiled slick car salesman but with this it was a new experience altogether. Iv never been so satisfied with customer care ... Read More DealerRater - Jun 15, 2016
Highly recommend this dealership. My purchase was easy, hassle free with great customer attention. The made my purchase as easy and fast as possible without a lot of back and forth. The salesperson, Wayne, was very easy to talk to without feeling any pressure. Finance was a breeze with Irma. Great owner that truly cares about his customers.
David "Kealoha" Stagner..that's the name on his card, so ask for him, I came in just looking and left with a new car, no pressure at all, in fact I thought is was awesome how he listened to my wants and needs and as genuinely concerned about me and my family, I want to thank Napa Ford and especially David......
They're a small family owned store and they make you feel as if your business really matters to them. I've been servicing my wife's car there for a couple years now, so I decided to purchase my new Ford F150 from them. You can't find a better or more caring group of people to do business with. Areli (my service advisor) does a great job making sure our car is fixed right the first time, and on the rare occassions when it hasn't been, she goes out of her way to correct the issue quickly. ... Read More DealerRater - Oct 8, 2010